Pricing
Priced by module and by the size of your team
Each OpusEngage module is sold separately, so you only pay for the gaps you are closing. Tiers are based on the number of agents in your contact center.
Business
For contact centers that want to close one or two gaps quickly. Pick the modules you need, deployed into your AWS account and Salesforce org by our team.
Contact sales- Sized for mid-size contact centers by agent count
- Any combination of the four modules
- Deployment into your AWS account and Salesforce org
- Permission-set and public-group setup for your roles
- Import of existing Connect configuration
- Standard support
Enterprise
For large, multi-site, or multi-country operations with many business units, complex routing, and a change process that needs auditing.
Contact sales- Sized for large and multi-site contact centers by agent count
- All four modules, or any combination
- Multiple Connect instances and business units
- Onboarding for supervisors and administrators
- Configuration reviews as your operation changes
- Priority support
The modules
Start with one, add the others when you are ready. Every module shares the same deployment model.
User ManagementRouting profiles, security profiles, and skills, managed from Salesforce.Workforce ManagementSchedules, a My Schedule utility bar, and live adherence, natively in Salesforce.Live ReportingAgent availability, queue sizes, adherence, and Connect ↔ Salesforce status drift, live.Dynamic IVR ConfigurationHours, prompts, routing, and feature flags per phone number, sourced from Salesforce.
Hands-on demo coming soon. A guided, self-service walkthrough of OpusEngage on a sample Connect instance is being built. Until then, request a live demo and we will run it with you.